The all-in-one support inbox for Ecommerce customer service teams
One powerful inbox to organize, automate, and respond to customer support tickets from all your channels. Empower your support team to automate repetitive tasks, personalize interactions, and deliver a wow-worthy experience.
Our Partnered PageWhat Gorgias does for their clients
Wow shoppers and empower you support team. Offer retention-worthy support with the AI-fueled customer service solution for Shopify stores.
Gorgias Products
One powerful inbox to organize, automate, and respond to customer support tickets from all your channels. Empower your support team to automate repetitive tasks, personalize interactions, and deliver a wow-worthy experience.
Upgrade your CX by resolving basic requests with AI automation and freeing your team to focus on complex interactions.
Increase website conversions and enrich the shopping journey from homepage to cart. Use advanced targeting and shopper data for subtle, personalized on-site campaigns.
One powerful inbox to organize, automate, and respond to customer support tickets from all your channels. Empower your support team to automate repetitive tasks, personalize interactions, and deliver a wow-worthy experience.
Upgrade your CX by resolving basic requests with AI automation and freeing your team to focus on complex interactions.
Increase website conversions and enrich the shopping journey from homepage to cart. Use advanced targeting and shopper data for subtle, personalized on-site campaigns.
Gorgias Features
Customers have high expectations. We can exceed them.
Put ticket management on AI autopilot
Leverage AI to prioritize, assign, and tag every single ticket the moment it hits your inbox. Become a well-oiled support machine without wasting hours each week sorting tickets by hand.
Offer instant resolutions, not just instant answers
Automatically process returns, send tracking info, generate discount codes, update subscriptions, and whatever else you need to fully resolve issues. No need for extra clicks or opening Shopify.
Become an omni-available brand without spiking costs
Provide responsive service on every channel, at every hour, for every question. No need to hire extra agents — you’ve got automation on your team.
Get up and running within one week
Easily set up automations, connect your store and channels in 1 click, and reach inbox zero within 7 days. With hands-on support from our team of ecommerce experts along the way.
Optimization.my partners with Gorgias for Seamless Solutions
Unlock unprecedented efficiency and personalized support experiences with optimization.my's partnership with Gorgias. Discover the benefits of our collaboration as we redefine customer support together.
Knowledge base and documentation
Our customers and team need guidance. Our team excels at crafting customer-facing material as well as internal process documentation.
Drastically improve user site experience
Provide customers a way to reach you in the exact moment that they have questions or problems they can't solve - decreasing your bounce rate.
Help Desks &Ticketing Software
Whether you're migrating from an older system or setting up a help desk for the first time, we're here to help from A-to-Z.
Why We're Your Best Choice
At Optimization.my, we partner with Gorgias to offer you a transformative experience that enhances your professional skills in a dynamic environment. Our collaboration fosters a culture of continuous learning and innovation, providing you with valuable opportunities to grow in areas such as technology, customer support, marketing, and sales.
By choosing us, you’ll benefit from Gorgias' commitment to creativity and problem-solving, empowering you to make meaningful contributions to your organization. We also prioritize diversity and inclusivity, creating a community where all perspectives are valued.
Join us to elevate your operations with Gorgias and unlock your team’s full potential.